At Wellness by Wilnur, we are committed to providing high-quality services in epigenetic assessments and wellness optimization. Given the personalized nature of our services, we outline below our no-refund policy and client responsibility terms.
1. No-Refund Policy
Due to the nature of our services, refunds will not be granted once a service has been purchased and processed:
1.1 Epigenetic Test
No refunds will be issued once the test has been performed. The analysis involves operational, logistical, and interpretative costs that cannot be reversed.
1.2 Optimization Process
Once the process has begun, refund requests will not be accepted. Our recommendations are personalized and require time, effort, and resources. Clients receive comprehensive guidance tailored to their needs.
2. Client Responsibility
By purchasing our services, the client assumes full responsibility for the payment and accepts these conditions. It is essential to review and understand all benefits and commitments before confirming the purchase.
3. Confidentiality and Data Protection
Client information and results will be treated with strict confidentiality in accordance with applicable regulations. Test results are private and intended for the client’s exclusive use. We will not share information with third parties without the client’s explicit consent, except when required by law.
4. Disclaimer
Our services are based on epigenetics and holistic wellness principles but do not constitute a medical diagnosis or replace consultation with a healthcare professional. The provided information should not be used as a substitute for medical treatment, clinical diagnosis, or prescription. Clients are responsible for consulting a healthcare professional before making significant lifestyle changes.
5. Acceptance of Terms
By purchasing our services, the client acknowledges having read, understood, and accepted these terms and conditions.
6. Scope and Results of the Test
The epigenetic test provides an analysis based on genetic expression biomarkers and their interaction with the environment, offering insights in areas such as:
Oxidative stress levels.
Micronutrient needs.
Cellular and metabolic function.
Areas for optimization in overall well-being.
Personalized recommendations to improve genetic expression through healthy habits.
7. Exclusions and Limitations of the Test
It is important to clarify that the epigenetic test is not a medical diagnosis, nor is it designed to predict diseases or medical conditions. In this regard, Wellness by Wilnur explicitly states that:
❌ We do not detect diseases or genetic predispositions.
❌ We do not diagnose or treat medical conditions.
❌ We do not replace a health professional’s evaluation.
❌ We do not provide a DNA genetic analysis, as our approach is epigenetic.
This test is a wellness tool and should not be used as the basis for medical decisions without consulting a qualified healthcare professional.
8. Transparency and Communication
All information regarding the scope and limitations of the epigenetic test is clearly detailed in our communications, documents, lives, and official publications. Additionally, participants receive clear explanations before undergoing the test to ensure a proper understanding of the expected results.
